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6 things Crown Commercial Service learned creating their vision

Posted by: Jo Bradshaw - Transformation Director, CCS, Posted on: 6 March 2019 - Categories: 7 Lenses of Transformation
A detailed cartoon, titled "Our vision: to be the go-to provider for common goods & services." In the centre is a drawing of people surrounded by the words "customers at the centre of everything we do" and "simple - collaborative - quick - consistent." To the left is a series of illustrations to depict buyers, including some with words describing them saying "collaborating with other buying organisations" "making recommendations" "helping buyers innovate" "tailoring our offer" and "involving users". To the right are pictures showing suppliers, including ones which say "doing more business with SMEs" "shaping the market" "stopping modern slavery" and "making it as easy as possible to do business with government." Along the bottom shows how CCS want to work to promote collaboration between buyers and suppliers, including drawings titled "defining the outcomes we are trying to achieve from the customer's point of view" "doing the hard work to make procurement simple" "customer service centre" and "managing risk." Underneath those sections is a series of drawings on "Our people" showing what it will be like to work in CCS, including "virtual and flexible working" "we listen, we respect, we trust, we collaborate" and "secure by design." For more detail, please contact the blog author.

The Crown Commercial Service is starting an organisation-wide transformation, and they started with their vision. In this post, they share their current vision picture and six key things they learned along the way.

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